First, e-mail us at email@example.com to tell us your experience with our products, and to obtain a "Return Authorization Number" (RA#). Once you have an RA#, mail the product back to us. All exchanges and returns will be accepted within 3 weeks of receiving the item. Don't wash the item! Write the RA# plainly on the outside of the box or bag. Include a note on the invoice with a description of the problem. We will refuse returns without a RA#. Mail the product to:
Adaptations By Adrian
P.O. Box 7
San Marcos, CA 92079
You pay for postage on exchanges. We only pay postage on exchanges if it is a result of our error (you received an incorrect or defective item), we at that point will send you a shipping label by e-mail.
Not all items are refundable. Items that are customized such as monograms or certain pant or cape customizations are not refundable. Please check the items description thoroughly to see if the item can be refunded.
Shipping costs are not refundable. We do pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Pre-made products ship same day or next day (Monday through Friday). Custom made products that we make in a color or fabric just for you take several weeks, even 6 weeks in our busy fourth quarter. We encourage everyone to order a custom Winter Cape in August. Starting in October, with the first cold snap, the wait time for custom pants or capes lengthens. With capes, there is the possibility that we will run out of a particular color or print and have to wait for it to be shipped to us.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Shipping rates will be high and we declare the full purchase price of the item. We are not responsible for import fees or taxes. Please check with your country's import policies before ordering from us.
Shipping rates for the items we sell are weight-based and include handling and shipping insurance charges.