First, e-mail us at email@example.com to tell us your experience with our products, and to obtain a "Return Authorization Number" (RA#). Once you have an RA#, mail the product back to us. All exchanges and returns will be accepted within 3 weeks of receiving the item. Don't wash the item! Write the RA# plainly on the outside of the box or bag. Include a note on the invoice with a description of the problem. We will refuse returns without a RA#. Mail the product to:
Adaptations By Adrian
P.O. Box 7
San Marcos, CA 92079
You pay for postage on exchanges. We only pay postage on exchanges if it is a result of our error (you received an incorrect or defective item), we at that point will send you a shipping label by e-mail.
Not all items are refundable. Items that are customized such as monograms or certain pant or cape customizations are not refundable. Please check the items description thoroughly to see if the item can be refunded.
Shipping costs are not refundable. We do pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Canceling an Order:
To cancel an order, you must contact us as soon as possible by e-mail: firstname.lastname@example.org or by phone (760) 744-3565. Especially if the order contains a custom item that can't be returned. Once we start working on a custom order, we wont be able to cancel it and it will be non-refundable. Once you contact us we will let you know if the order can be cancelled or not.
Pre-made products ship same day or next day (Monday through Friday). Custom made products that we make in a color or fabric just for you take several weeks, even 6 weeks in our busy fourth quarter. We encourage everyone to order a custom Winter Cape in August. Starting in October, with the first cold snap, the wait time for custom pants or capes lengthens. With capes, there is the possibility that we will run out of a particular color or print and have to wait for it to be shipped to us.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Shipping rates will be high and we declare the full purchase price of the item. We are not responsible for import fees or taxes. Please check with your country's import policies before ordering from us.
Shipping rates for the items we sell are weight-based and include handling and shipping insurance charges.
Forms of Payment
We accept the following forms of payment: Visa, Mastercard, Discover, Checks, Money Orders, and Purchase Orders (PO). We do not accept American Express.
Checks or Money Orders
If you don't have a credit card, you can still place your order by selecting "Check" or "Money Order" as the payment method during checkout. We will begin processing your order and when payment is received, we will ship it out.
Purchase Orders (PO)
In order to place an order using a PO you need to specify "Check" or "Money Order" as the method of payment. In the comments box type in the PO number. If you are purchasing from our website for the first time with a PO number, it will need to be reviewed and approved before we can process your order. You will be contacted once you have been approved.
When using a credit card, if the card is declined, do not make multiple attempts at a single purchase. If the purchase fails, there is a reason for it.
Check all the data before trying again. The number one reason why cards are declined is due to the billing address being incorrect (especially the zip code). The billing address is where your credit card statement is mailed to. That is the address that needs to be entered in the "billing address" section during checkout.
Be aware that a declined card is registered by your bank as an attempt to withdraw funds. The bank only sees this as an attempt and does not know the credit card was declined. The bank then reserves the amount until it realizes it was declined. It usually takes about 3 to 30 days for the bank to realize the card was declined and then the reserved amount drops off (these reservations usually show up as "pending").
Multiple declined attempts with a credit card will count against you as the money that you attempt to charge gets reserved every time. Since each amount is reserved, you wont be able to use those funds until the declined attempts drop off.
An example would be trying to purchase $100 worth of items. You are declined once and then try to charge the card 4 more times. You are declined for each attempt. Since you tried to charge the card a total of 5 times, 5 x $100 = $500. Since a total of $500 was attempted, the bank will reserve that amount until it realizes it was declined (this process could take 3 to 30 days for the reservation on your card to drop off).
Please make sure your BILLING ADDRESS is correct to avoid your card from being declined.